What Information Do We Collect?

When you place an order, create an account, subscribe to emails or contact us, we may collect:

• Your name
• Email address
• Billing and shipping address
• Phone number
• Payment details
• Order history
• Any information you choose to provide

When Do We Collect Information?

We collect information when you:

• Place an order
• Create an account
• Subscribe to marketing emails
• Contact us directly
• Browse or interact with our website

How Do We Use Your Information?

Your information may be used to:

• Process and manage orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and shopping experience
• Personalise your experience
• Administer promotions or giveaways
• Send marketing emails and offers
• Prevent fraud or security issues

How Do We Protect Your Information?

We take reasonable precautions to protect your information and maintain website security.

Personal information is stored securely and only accessible by authorised individuals who are required to keep information confidential.

Payments are processed securely through trusted third-party providers and are not stored directly on our servers.

Cookies

Our website uses cookies to improve your browsing and shopping experience.

Cookies help us:

• Remember items in your shopping cart
• Save preferences for future visits
• Understand website traffic and interactions
• Improve website functionality and performance
• Support marketing and advertising activities

You can disable cookies through your browser settings, however some website features may not function correctly.

Third-Party Services & Disclosure

We do not sell or trade your personal information.

We may share limited information with trusted providers who help operate our business, including:

• Shopify
• Payment providers
• Shipping and delivery providers
• Email marketing platforms
• Analytics and advertising services

These providers may only access information necessary to perform services on our behalf and are required to protect your information.

Third-Party Links

Our website may contain links to third-party websites or services. These sites operate independently and have their own privacy policies. We are not responsible for their content or privacy practices.

Analytics & Advertising

We may use trusted analytics and advertising platforms to better understand website traffic, improve user experience and support marketing campaigns. These services may use cookies or similar technologies to collect limited usage information.

Overseas Disclosure

Some providers we use, including Shopify and payment processors, may store or process personal information outside Australia.

Access & Correction

You may request access to the personal information we hold about you or request corrections at any time by contacting us using the details below.

Changes To This Policy

We may update this Privacy Policy occasionally and any updates will be published on this page.

Contact Us

Hello Willow
143 Ormond Road
Elwood VIC 3184

P: 0452 380 136
E: hellowillowstore@gmail.com

Instagram: @hellowillowstore