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Hello Willow


At Hello Willow, we get that your little ones can sometimes grow three sizes bigger overnight, or refuse to wear that particular shade of green.

Whatever the reason, you can return the item within 14 days of receipt and we'll give you the option of exchanging or receiving in-store credit (valid for 6 months) for the purchase amount. The item must be in an unused condition, minus crayon, vegemite or muddy puddle remnants. Please ensure all tags are attached and the item is in its original packaging where applicable. 

If the item was on sale or discounted when you purchased it, we unfortunately cannot offer in-store credit or exchange.

So we can get your exchange items delivered to you as quickly as possible, please send a self addressed, prepaid satchel with your goods to:


Returns / Exchange

Hello Willow

143 Ormond Rd

Elwood, VIC 3184


We take great care in making sure our products are in mint condition for your little ones. In the unlikely event of receiving a faulty item, please contact us within 14 days to organise a replacement. We will replace, credit or refund any faulty items and pay for the return freight. 

Any enquiries on returns can be made by emailing us at

*Hello Willow adheres to Trade Practices Act Guidelines.